Warrenty issued

Post by m***@gmail.com
Two years ago I purchased a Takimine EG50th from a local store. I at first was purchasing on EBay and when I did I found the store had posted some on EBay. It was a great price and at the time I was told they got such a deal because they purchased about five hundred guitars at one time.
Fast forward two years and the guitar needs a neck reset as it sits low. I was told this from a reputable Luthier in town. I then brought it back to the store and thier repair shop agreed. They sent it back to Takamine who said the neck is not to low the bride is to high. Both of my folks disagreed and they are trying to work it out. The stores repair shop mentioned that sometimes they don't want to replace a "second" . Now I was never told it was a second just that the deal was due to the purchase qty. The store has a good reputation and I do trust them. My question is this. I know a guitar labeled as a second may have a shorted warrenty, but does anyone know if that is for structural issues? Like buying a used car you might understand cosmetic issues but what if it is undriveable?
The repair shop is doing his best to work it out, but now my concern is the "second" or B rated guitar. A neck reset is a flaw in the building of the guitar not cosmetic. Trying to get someone to actually talk to you is tough. ESP handles Takamines now and everything is at a snails pace. So if any of you have an opinion or brpetter understanding of warrenty issues, any information would be appreciated.

The main problem is that the store did not make it clear to you that the
guitar was a second. I'm sure that Takamine would be interested in
knowing of the store's shady business dealings. In the end, they'll
probably give the retailer a good tongue lashing and take care of your
guitar to preserve customer goodwill. Your position is that you don't
care what the warranty for your guitar is but rather you wuz cheated by
stinkin' lying people!

Tony Done

2015-09-27 23:39:58 UTC

Post by m***@gmail.com
Two years ago I purchased a Takimine EG50th from a local store. I at
first was purchasing on EBay and when I did I found the store had
posted some on EBay. It was a great price and at the time I was told
they got such a deal because they purchased about five hundred
guitars at one time.
Fast forward two years and the guitar needs a neck reset as it sits
low. I was told this from a reputable Luthier in town. I then brought
it back to the store and thier repair shop agreed. They sent it back
to Takamine who said the neck is not to low the bride is to high.
Both of my folks disagreed and they are trying to work it out. The
stores repair shop mentioned that sometimes they don't want to
replace a "second" . Now I was never told it was a second just that
the deal was due to the purchase qty. The store has a good reputation
and I do trust them. My question is this. I know a guitar labeled as
a second may have a shorted warrenty, but does anyone know if that
is for structural issues? Like buying a used car you might understand
cosmetic issues but what if it is undriveable?
The repair shop is doing his best to work it out, but now my concern
is the "second" or B rated guitar. A neck reset is a flaw in the
building of the guitar not cosmetic. Trying to get someone to
actually talk to you is tough. ESP handles Takamines now and
everything is at a snails pace. So if any of you have an opinion or
brpetter understanding of warrenty issues, any information would be
appreciated.

I had a similar problem with the importer warranty on a Martin here in
Oz. I thought that the neck angle was unsatisfactory they didn't. They
offered to steam the top down. :( I ended up selling it.

Does anyone know whether a Tak neck can be easily (as in Martin) reset?
I wondering whether they would just have to replace the whole thing.

--
Tony Done

http://www.soundclick.com/bands/default.cfm?bandID=784456

http://www.flickr.com/photos/done_family/

Steve Freides

2015-10-02 13:32:44 UTC

Post by m***@gmail.com
Two years ago I purchased a Takimine EG50th from a local store. I at
first was purchasing on EBay and when I did I found the store had
posted some on EBay. It was a great price and at the time I was told
they got such a deal because they purchased about five hundred
guitars at one time.
Fast forward two years and the guitar needs a neck reset as it sits
low. I was told this from a reputable Luthier in town. I then brought
it back to the store and thier repair shop agreed. They sent it back
to Takamine who said the neck is not to low the bride is to high.
Both of my folks disagreed and they are trying to work it out. The
stores repair shop mentioned that sometimes they don't want to
replace a "second" . Now I was never told it was a second just that
the deal was due to the purchase qty. The store has a good reputation
and I do trust them. My question is this. I know a guitar labeled as
a second may have a shorted warrenty, but does anyone know if that
is for structural issues? Like buying a used car you might understand
cosmetic issues but what if it is undriveable?
The repair shop is doing his best to work it out, but now my concern
is the "second" or B rated guitar. A neck reset is a flaw in the
building of the guitar not cosmetic. Trying to get someone to
actually talk to you is tough. ESP handles Takamines now and
everything is at a snails pace. So if any of you have an opinion or
brpetter understanding of warrenty issues, any information would be
appreciated.

Sounds like the store sold you a second without telling you. That would
be cause for legal action on your part if you were inclined to take it,
IMHO. Or threaten it, and tell them to fix the problem.

We bought a used car from a dealer once - the Check Engine light was on,
and the salesman said the car was being sold "as is" but that is was
likely a minor repair like an oxygen sensor. When it turned out to be a
$1500 catalytic converter, we called the dealership up, expressed our
great displeasure, and they repaired the catalytic converter at their
expense because they didn't want an unhappy customer posting all over
the Internet about what had happened. I'd never go back to that
dealership but I chose not to bad mouth them, either, because I felt
they did the right thing.

-S-

Bill

2015-10-02 17:29:58 UTC

Post by m***@gmail.com
Two years ago I purchased a Takimine EG50th from a local store. I at
first was purchasing on EBay and when I did I found the store had
posted some on EBay. It was a great price and at the time I was told
they got such a deal because they purchased about five hundred
guitars at one time.
Fast forward two years and the guitar needs a neck reset as it sits
low. I was told this from a reputable Luthier in town. I then brought
it back to the store and thier repair shop agreed. They sent it back
to Takamine who said the neck is not to low the bride is to high.
Both of my folks disagreed and they are trying to work it out. The
stores repair shop mentioned that sometimes they don't want to
replace a "second" . Now I was never told it was a second just that
the deal was due to the purchase qty. The store has a good reputation
and I do trust them. My question is this. I know a guitar labeled as
a second may have a shorted warrenty, but does anyone know if that
is for structural issues? Like buying a used car you might understand
cosmetic issues but what if it is undriveable?
The repair shop is doing his best to work it out, but now my concern
is the "second" or B rated guitar. A neck reset is a flaw in the
building of the guitar not cosmetic. Trying to get someone to
actually talk to you is tough. ESP handles Takamines now and
everything is at a snails pace. So if any of you have an opinion or
brpetter understanding of warrenty issues, any information would be
appreciated.

Sounds like the store sold you a second without telling you. That would
be cause for legal action on your part if you were inclined to take it,
IMHO. Or threaten it, and tell them to fix the problem.
We bought a used car from a dealer once - the Check Engine light was on,
and the salesman said the car was being sold "as is" but that is was
likely a minor repair like an oxygen sensor. When it turned out to be a
$1500 catalytic converter, we called the dealership up, expressed our
great displeasure, and they repaired the catalytic converter at their
expense because they didn't want an unhappy customer posting all over
the Internet about what had happened.

What happened: You bought a car "as is" with a check-engine light on.
You would have had no basis for bad-mouthing them. Get "promises" in
writing, if you consider them "material" (essential). You were fortunate
and it sounds like a good dealership!

Post by Steve Freides
I'd never go back to that
dealership but I chose not to bad mouth them, either, because I felt
they did the right thing.
-S-

Steve Freides

2015-10-03 22:49:01 UTC

Post by m***@gmail.com
Two years ago I purchased a Takimine EG50th from a local store. I at
first was purchasing on EBay and when I did I found the store had
posted some on EBay. It was a great price and at the time I was told
they got such a deal because they purchased about five hundred
guitars at one time.
Fast forward two years and the guitar needs a neck reset as it sits
low. I was told this from a reputable Luthier in town. I then
brought it back to the store and thier repair shop agreed. They
sent it back to Takamine who said the neck is not to low the bride
is to high. Both of my folks disagreed and they are trying to work
it out. The stores repair shop mentioned that sometimes they don't
want to replace a "second" . Now I was never told it was a second
just that the deal was due to the purchase qty. The store has a
good reputation and I do trust them. My question is this. I know a
guitar labeled as a second may have a shorted warrenty, but does
anyone know if that is for structural issues? Like buying a used
car you might understand cosmetic issues but what if it is
undriveable? The repair shop is doing his best to work it out, but
now my concern
is the "second" or B rated guitar. A neck reset is a flaw in the
building of the guitar not cosmetic. Trying to get someone to
actually talk to you is tough. ESP handles Takamines now and
everything is at a snails pace. So if any of you have an opinion or
brpetter understanding of warrenty issues, any information would be
appreciated.

Sounds like the store sold you a second without telling you. That
would be cause for legal action on your part if you were inclined to
take it, IMHO. Or threaten it, and tell them to fix the problem.
We bought a used car from a dealer once - the Check Engine light was
on, and the salesman said the car was being sold "as is" but that is
was likely a minor repair like an oxygen sensor. When it turned out
to be a $1500 catalytic converter, we called the dealership up,
expressed our great displeasure, and they repaired the catalytic
converter at their expense because they didn't want an unhappy
customer posting all over the Internet about what had happened.

What happened: You bought a car "as is" with a check-engine light on.

Yes.

Post by Bill
You would have had no basis for bad-mouthing them.

That's your opinion; I don't agree.

Post by Bill
Get "promises" in writing, if you consider them "material"
(essential).

Yes, Daddy.

Post by Bill
You were fortunate and it sounds like a good dealership!

It was a dealership very concerned about customer relations. I don't
agree that it was good.

We are well off-topic. I won't reply further but feel free to do so if
you wish.

-S-

Bill

2015-10-04 00:25:01 UTC

Post by m***@gmail.com
Two years ago I purchased a Takimine EG50th from a local store. I at
first was purchasing on EBay and when I did I found the store had
posted some on EBay. It was a great price and at the time I was told
they got such a deal because they purchased about five hundred
guitars at one time.
Fast forward two years and the guitar needs a neck reset as it sits
low. I was told this from a reputable Luthier in town. I then
brought it back to the store and thier repair shop agreed. They
sent it back to Takamine who said the neck is not to low the bride
is to high. Both of my folks disagreed and they are trying to work
it out. The stores repair shop mentioned that sometimes they don't
want to replace a "second" . Now I was never told it was a second
just that the deal was due to the purchase qty. The store has a
good reputation and I do trust them. My question is this. I know a
guitar labeled as a second may have a shorted warrenty, but does
anyone know if that is for structural issues? Like buying a used
car you might understand cosmetic issues but what if it is
undriveable? The repair shop is doing his best to work it out, but
now my concern
is the "second" or B rated guitar. A neck reset is a flaw in the
building of the guitar not cosmetic. Trying to get someone to
actually talk to you is tough. ESP handles Takamines now and
everything is at a snails pace. So if any of you have an opinion or
brpetter understanding of warrenty issues, any information would be
appreciated.

Sounds like the store sold you a second without telling you. That
would be cause for legal action on your part if you were inclined to
take it, IMHO. Or threaten it, and tell them to fix the problem.
We bought a used car from a dealer once - the Check Engine light was
on, and the salesman said the car was being sold "as is" but that is
was likely a minor repair like an oxygen sensor. When it turned out
to be a $1500 catalytic converter, we called the dealership up,
expressed our great displeasure, and they repaired the catalytic
converter at their expense because they didn't want an unhappy
customer posting all over the Internet about what had happened.

What happened: You bought a car "as is" with a check-engine light on.

Yes.

Post by Bill
You would have had no basis for bad-mouthing them.

That's your opinion; I don't agree.

Post by Bill
Get "promises" in writing, if you consider them "material"
(essential).

Yes, Daddy.

Son, who's whining? Try to learn from your mistakes.

Post by Bill
You were fortunate and it sounds like a good dealership!

It was a dealership very concerned about customer relations. I don't
agree that it was good.
We are well off-topic. I won't reply further but feel free to do so if
you wish.
-S-

Zeke

2015-10-15 00:45:35 UTC

Post by m***@gmail.com
Two years ago I purchased a Takimine EG50th from a local store. I at
first was purchasing on EBay and when I did I found the store had
posted some on EBay. It was a great price and at the time I was told
they got such a deal because they purchased about five hundred
guitars at one time.
Fast forward two years and the guitar needs a neck reset as it sits
low. I was told this from a reputable Luthier in town. I then
brought it back to the store and thier repair shop agreed. They
sent it back to Takamine who said the neck is not to low the bride
is to high. Both of my folks disagreed and they are trying to work
it out. The stores repair shop mentioned that sometimes they don't
want to replace a "second" . Now I was never told it was a second
just that the deal was due to the purchase qty. The store has a
good reputation and I do trust them. My question is this. I know a
guitar labeled as a second may have a shorted warrenty, but does
anyone know if that is for structural issues? Like buying a used
car you might understand cosmetic issues but what if it is
undriveable? The repair shop is doing his best to work it out, but
now my concern
is the "second" or B rated guitar. A neck reset is a flaw in the
building of the guitar not cosmetic. Trying to get someone to
actually talk to you is tough. ESP handles Takamines now and
everything is at a snails pace. So if any of you have an opinion or
brpetter understanding of warrenty issues, any information would be
appreciated.

Sounds like the store sold you a second without telling you. That
would be cause for legal action on your part if you were inclined to
take it, IMHO. Or threaten it, and tell them to fix the problem.
We bought a used car from a dealer once - the Check Engine light was
on, and the salesman said the car was being sold "as is" but that is
was likely a minor repair like an oxygen sensor. When it turned out
to be a $1500 catalytic converter, we called the dealership up,
expressed our great displeasure, and they repaired the catalytic
converter at their expense because they didn't want an unhappy
customer posting all over the Internet about what had happened.

What happened: You bought a car "as is" with a check-engine light on.

Yes.

Post by Bill
You would have had no basis for bad-mouthing them.

That's your opinion; I don't agree.

Post by Bill
Get "promises" in writing, if you consider them "material"
(essential).

Yes, Daddy.

Post by Bill
You were fortunate and it sounds like a good dealership!

It was a dealership very concerned about customer relations. I don't
agree that it was good.
We are well off-topic. I won't reply further but feel free to do so if
you wish.
-S-

I have to agree with Bill. You bought a car with the check engine light on, and didn't bother to spend a couple of bucks to have the code run? That's just dumb, and you have no basis for complaint. On the other hand, I would have done the same thing the dealer did. But I repeat, you could have very easily been an better informed buyer, and absolutely should have.

Steve Daniels

2015-10-15 02:53:05 UTC

On Wed, 14 Oct 2015 17:45:35 -0700 (PDT), against all advice, something

Post by Zeke